Refund policy
Returns & Refunds
We want you to love your Hi Homebody purchase. We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, candles must be unused, unburned, and in their original packaging. You’ll also need your receipt or proof of purchase.
To request a return, please contact us at hello@hihomebody.com. If your return is accepted, we’ll provide instructions on how and where to send your item. Items returned without first requesting a return will not be accepted.
Unless the return is due to an error by Hi Homebody or an item arriving damaged or defective, customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Damages & Issues
Please inspect your order upon delivery. If your item arrives damaged or defective, or if you receive the wrong item, please contact us at hello@hihomebody.com within 48 hours of delivery.
Please include your order number and clear photos of the product and packaging so we can evaluate the issue and make it right.
Non-Returnable Items
We cannot accept returns on:
- Candles that have been burned or used
- Products that are not in their original condition or packaging
- Personalized or custom-made products
- Gift cards
- Items specifically marked Final Sale at the time of purchase
Promotional discounts, including sitewide sales and discount codes, do not automatically make an item final sale unless the item is specifically marked Final Sale.
Exchanges
We do not offer direct exchanges. The fastest way to receive a different item is to return your eligible item and place a new order once your return has been accepted.
European Union 14-Day Cooling-Off Period
If merchandise is shipped to the European Union, applicable consumer cancellation and return rights will apply, including the 14-day cooling-off period where required by law.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at hello@hihomebody.com.
Questions
For any questions about returns or refunds, please contact us at hello@hihomebody.com.