Shipping policy

Order Processing

All orders are processed within 7–10 business days, excluding weekends and holidays. Our candles are handcrafted and carefully prepared for shipment, and we appreciate your patience while we prepare your order.

Processing time is separate from shipping/transit time. Once your order has shipped, you'll receive a confirmation email with tracking information.

Please note that processing times may be extended during new collection launches, promotions, holidays, or periods of high order volume.

Shipping Rates and Delivery Estimates

Shipping rates are calculated at checkout based on your order and delivery destination.

Estimated delivery times vary depending on your location and the shipping method selected at checkout. Carrier delivery estimates begin after your order has completed processing and shipped.

Shipping Carriers

Orders are shipped using trusted carriers such as USPS, UPS, or other reputable shipping providers.

Delays

While we do our best to ensure your order arrives on time, Hi Homebody is not responsible for shipping delays caused by carriers, weather, or other circumstances outside of our control.

If your package appears to be lost or significantly delayed, please contact us at hello@hihomebody.com, and we'll gladly assist you.

Incorrect Shipping Addresses

Please ensure your shipping address is accurate before placing your order. Hi Homebody is not responsible for orders shipped to incorrectly entered addresses.

Damages and Issues

Please inspect your order upon reception and contact us immediately if your item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

To help us resolve shipping-related damage as quickly as possible, please contact us within 48 hours of delivery and include your order number along with clear photos of the product and packaging.

Warm Weather Shipping

Our candles are made with wax, which may soften or melt when exposed to high temperatures during transit or if left outdoors after delivery. We recommend bringing your package indoors as soon as possible after it has been delivered.

If your candle arrives damaged due to shipping, please contact us within 48 hours of delivery at hello@hihomebody.com with your order number and photos of the product and packaging so we can assist you.

Questions

If you have any questions regarding your order or shipping, please contact us at hello@hihomebody.com.